Support Center

Frequently Asked Questions

Find answers to common questions about appointments, registrations, and consultation guidelines.

DrWala is a premium digital healthcare platform in Bangladesh that connects patients with certified and BMDC-registered doctors for secure, instant video consultations, clinic bookings, and digital prescription management.
Yes, absolutely. We enforce strict verification of every doctor’s Bangladesh Medical & Dental Council (BMDC) registration number and credentials before allowing them to consult on our platform.
To book an appointment: 1. Go to the "Doctors" tab. 2. Filter by branch, department, or date. 3. Select a doctor and pick an available time slot. 4. Complete the booking and join the virtual chamber at your selected time.
Yes. During the appointment booking flow, you can securely upload images or PDF files of your previous prescriptions, lab reports, or health logs so your doctor can review them.
Once your doctor completes the consultation, they will generate a secure digital prescription. You can view, download, or print it directly from your Patient Portal under the prescription list.
Doctors can apply to join our network by clicking the "Join as a Partner" link in the footer. Provide your BMDC number, qualifications, and department. Our verification team will review and approve your profile.
The Doctor Portal offers comprehensive schedule management, interactive prescription generators, patient medical history view, and secure high-definition video calling systems.

Still have questions?

Our support line is open 24/7 to help you resolve booking and profile issues.

support@drwala.com